HealthPartners
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HealthPartners Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HealthPartners has 1.8 star rating based on 63 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Doctor, 2 female doctors are awsome, American healthcare is garbage but scheduling appt should be ez.
Cons: Horrible service and answers, No complaint system, Doctor and his nurse.Recent recommendations regarding this business are as follows: "don’t go here", "Do not use Health Partners, use a different system if you need different specialists.", "Never", "Find a health plan that cares or at least has someone that will address your conerns", "Avoid Health partners".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HealthPartners has 1.8 star rating based on 63 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Doctor, 2 female doctors are awsome, American healthcare is garbage but scheduling appt should be ez.
Cons: Horrible service and answers, No complaint system, Doctor and his nurse.Recent recommendations regarding this business are as follows: "don’t go here", "Do not use Health Partners, use a different system if you need different specialists.", "Never", "Find a health plan that cares or at least has someone that will address your conerns", "Avoid Health partners".
Most users want HealthPartners to offer a solution to their issues.
Review authors value the most Insurance Plans Acceptance. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top HealthPartners Reviews
"Deny Prior Authorization on my medication."
After having no issues for a couple of years, H.P. decided not to authorize my Clonzapan any more because they keep saying need more INFO. My Doc. sent...
"Sloppy customer service"
GI was seen at the Park Nicollet eye doctor Clinic off highway 100 and Excelsior on Saturday, Feb. 10, 2024. I had an eye examination with a nice doctor and...
Saint Louis Park, Minnesota
Sloppy customer service
GI was seen at the Park Nicollet eye doctor Clinic off highway 100 and Excelsior on Saturday, Feb. 10, 2024.
I had an eye examination with a nice doctor and then went to purchase glasses at the store portion. The young lady helping me was kind enough but I did not feel attended to because she had AirPods in her ears the entire time. I even asked her a question and she did not hear me because of her music or audio book that she was listening to.
I did notice one other worker who had the same thing going on. The two girls at the front desk were the only ones not listening to devices but were on the internet.
I did not purchase my eyeglasses there and will return to my old shop in Excelsior because if they cant give you full attention it probably means your eyeglasses will be messed up.
User's recommendation: don’t go here
Minneapolis, Minnesota
Poor customer servise.
I have been transferred and spent over 1.5 hours on the phone trying to get lab results with my daughter. (and still have not received them).
Their system is antiquated and need to be updated to 2023. My daughter has her own mychart in other systems and we can easily have care across other systems, except not with Health Partners. She only has her primary doctor there now, and we may need to move on from her too unfortunately. Health Partners do better, your patient system is terrible.
It should be easy to access information for the best patient care. My daughter sees other providers in Fairview, TCO etc.
and their systems make it easy to communicate and let other doctors get information so she can have the best care team. VERY DISAPPOINTED.
Preferred solution: better customer service, we are at the end of wanting to use their system.
User's recommendation: Do not use Health Partners, use a different system if you need different specialists.
Will try to get out of paying everything they can.
- You can use unity point
- High prices limited providers on plan
Preferred solution: Apology
User's recommendation: Avoid Health partners
Fort Lauderdale, Florida
FYI, you can have an appointment at Urgent Care, say you have a bad cough even if you don’t. This way you won’t have to wait hours after your appt b/c they are taking walk -ins w coughs before you.
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No supervising Doctor/Elderly Patient Denied Pain Management
Preferred solution: I would like someone in the company to supervise their doctors.
User's recommendation: Find a health plan that cares or at least has someone that will address your conerns
Minneapolis, Minnesota
Horrible “My Chart” doesn’t work!
User's recommendation: Run as fast as you can away from PRk Nicollet! They are only interested in making money!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Do not go for work injury!!
- You dont matter over honda
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chanhassen, Minnesota
Triage nurses refuse to forward emails
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
So far a 45 minute wait for a representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst online scheduling experience
When you need a doctor appointment, they make you navigate through millions of clicks to search by location (specific clinic, not geographic location) or doctor which is trash. If you don't care which doctor you get, why should you have to sift through all the faces before you find out their availability?
Why not just search by availability? I want the next available appointment. I don't care which doctor. That's not weird.
That's not a strange expectation. Also, I'm new in town and there are 12 clinics within a 5 mile range from me.
AGAIN- why do I have to search by location (limited to clinic)? That's unnecessary and weird and makes their website scheduling a useless time-wasting "tool" for people who don't REALLY need to see a doctor
- American healthcare is garbage but scheduling appt should be ez
- Impossible 2 schedule next-available-appt-w-any-caregiver
Preferred solution: they should fix their website so its not useless
User's recommendation: hard to access care bc website scheduling sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service when calling the help line.
I spoke with a Drew on the phone when calling the help desk for online appointments and I have waited for over an hour already and he said its normal for there to be a wait and when I said I usually get an email the day of appointment or something along those lines he did not reply and then didnt say anything to half of my questions I asked afterwards because Im at work trying to make a video visit work but a two hour wait is unacceptable and I should be given the option to reschedule and not wait another 3 months for a appointment to open up with the dermatologist when it is not my fault the appointment was delayed.
- Time
- Customer service especially phone service
- No complaint system
Preferred solution: Let the company propose a solution
User's recommendation: Don’t do video visits-you are NOT a priority.
Saint Paul, Minnesota
No stars. Crooks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plymouth, Minnesota
Wrong medication
- 2 female doctors are awsome
Preferred solution: Why I can't get health care and no one will talk to me. When I already know exactly what happened and paper work to proof it. Want answer
User's recommendation: There choice
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Minneapolis, Minnesota
Trying to get insulin
User's recommendation: Don't use this insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Impossible to Contact or Speak with Anyone Directly
Preferred solution: Let the company propose a solution
User's recommendation: Find a different provider. HP is awful.
Completely agree. Horrible customer service Disgraceful that the wait time is over an hour
Minneapolis, Minnesota
Worst customer service Experience
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You must umnderstand, HP has changed Park Nicollet to a "don't call us, we'll call you drive thru service at best...It's all about the $$$ now with HP.