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I have been a patient of Health Partners for at least 9 years. About 5 of which, I have been going to the Arden Hills, MN clinic. this clinic has become so awful I will never return.

1) They have extremely unethical billing practices. They claim that due to my existing health condition I am not eligible to have my annual physical completely covered by insurance. Instead - they code my visits as regular office visits so that I have to pay that fee plus my copay to see my doctor annually instead of having it be $0...

2) Scheduling is a pain. My previous provider was great (Dr. Annie Ideker) but since she became the chief of staff at this clinic it has been impossible to get an appointment. I actually had my annual physical rescheduled 3 times because she had scheduling conflicts. An appointment that should have taken place in January ended up getting pushed to the end of March and it was with a different provider! Ridiculous.

3) Thea healthcare providers are mediocre, non-caring robots. The provider I did end up when I could no longer get in to see Dr. Ideker with was SO INCREDIBLY AWFUL. She had a complete disinterest in what I had to say, and basically wanted to check my ears, eyes, nose, throat and send me on my way with no discussion about the things that had been ailing me. This person was so awkward she wouldn't even look me in the eye and all in all spent less that 10 minutes with me.

4) Instead of sending my prescription to express scripts, as requested, they chose to send it to the Health Partners pharmacy which is only open while I am at work. I had to wake up early and make a special trip to pick up my meds on a Saturday morning before they closed. Not cool. THEN when I picked it up - I was only given a 30 day supply for a medication I have to take daily. What kind of logic is that?

I WILL NEVER be a patient of Health partners again...I have had problems across the board with them. From scheduling, to reception, to the healthcare providers, to the pharmacy to the billing. Never again.

Reason of review: Bad quality.

Monetary Loss: $61.

Preferred solution: Full refund.

HealthPartners Cons: Horrible service and answers, No complaint system, Review process.

Location: Arden Hills, Minnesota

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