HealthPartners

I recently visited Paul J. McManus at Park Nicollet Clinic Plymouth for a routine preventive care appointment. However, I was surprised to receive a bill that included charges for both preventive and non-preventive services. Upon further investigation, I discovered that the doctor's office had incorrectly coded the services, resulting in incorrect billing.

I am disappointed in the lack of attention to detail and the resulting financial burden placed on me. As a patient, I trust my healthcare provider to accurately document and bill for services rendered. In this case, that trust was broken.

I attempted to contact the health provider multiple times to address the billing issue, but unfortunately, my efforts were met with a lack of assistance and understanding. Despite my persistence, they refused to revisit the incorrect coding and stood firmly by their initial decision, leaving me with no resolution or recourse. It was a frustrating and disappointing experience.

I would caution others to carefully follow the reviews or their experience and expertise. Please be careful.

I recently visited PAUL J MCMANUS at park nicollet Clinic plymoutjh for a routine preventive care appointment. However, I was surprised to receive a bill that included charges for both preventive and non-preventive services.

Upon further investigation, I discovered that the doctor's office had incorrectly coded the services, resulting in the incorrect billing.

I am disappointed in the lack of attention to detail and the resulting financial burden placed on me. As a patient, I trust my healthcare provider to accurately document and bill for services rendered. In this case, that trust was broken.

I attempted to contact the health provider multiple times to address the billing issue, but unfortunately, my efforts were met with a lack of assistance and understanding. Despite my persistence, they refused to revisit the incorrect coding and stood firmly by their initial decision, leaving me with no resolution or recourse.

It was a frustrating and disappointing experience.

I would caution others to carefully follow the reviews ,their experience and expertise before your appointment. Please be careful.

I've used Park Nicollett for years because it's convenient. They had responsive, compassionate service.

Health Partners are garbage! I know more than a half dozen MDs and other Park Nic service *friends* who've left because of this change. When a doctor lies to you about upcharging, how can you trust their medical opinions?! If the doctors are not lying, the HP copany is lying.

They'll send a bill to collections before making any responsible investigations. How "uniquely American" to have established, corrupt companies! I'm healthy! Imagine having a Don't life-threatening condition and having to fight with "Matt".

I have to find another clinic! Shame on Health Partners, but they have no shame!

GI was seen at the Park Nicollet eye doctor Clinic off highway 100 and Excelsior on Saturday, Feb. 10, 2024.

I had an eye examination with a nice doctor and then went to purchase glasses at the store portion. The young lady helping me was kind enough but I did not feel attended to because she had AirPods in her ears the entire time. I even asked her a question and she did not hear me because of her music or audio book that she was listening to.

I did notice one other worker who had the same thing going on. The two girls at the front desk were the only ones not listening to devices but were on the internet.

I did not purchase my eyeglasses there and will return to my old shop in Excelsior because if they cant give you full attention it probably means your eyeglasses will be messed up.

I have been transferred and spent over 1.5 hours on the phone trying to get lab results with my daughter. (and still have not received them).

Their system is antiquated and need to be updated to 2023. My daughter has her own mychart in other systems and we can easily have care across other systems, except not with Health Partners. She only has her primary doctor there now, and we may need to move on from her too unfortunately. Health Partners do better, your patient system is terrible.

It should be easy to access information for the best patient care. My daughter sees other providers in Fairview, TCO etc.

and their systems make it easy to communicate and let other doctors get information so she can have the best care team. VERY DISAPPOINTED.

When you need a doctor appointment, they make you navigate through millions of clicks to search by location (specific clinic, not geographic location) or doctor which is trash. If you don't care which doctor you get, why should you have to sift through all the faces before you find out their availability?

Why not just search by availability? I want the next available appointment. I don't care which doctor. That's not weird.

That's not a strange expectation. Also, I'm new in town and there are 12 clinics within a 5 mile range from me.

AGAIN- why do I have to search by location (limited to clinic)? That's unnecessary and weird and makes their website scheduling a useless time-wasting "tool" for people who don't REALLY need to see a doctor